Last Updated: February 12, 2026

These Terms and Conditions govern the use of www.juvloo.com, operated by:

MEXTA LTD
Company Number: HE 479388
Address: Strovolou, 32, Strovolos, 2018, Nicosia, Cyprus
Email: support@juvloo.com

By using this website, you agree to these Terms.

1. Nature of the Business

Juvloo.com sells digital goods only, including but not limited to:

• Digital game keys
• Software license keys
• Digital prepaid access codes
• Gift cards
• Digital credits

We do not sell physical goods.
No physical shipping is involved.
All products are delivered electronically.

2. Products and Payments

All products are digital.
All payments are one-time payments only.
We do not offer subscription billing or recurring charges.
We accept credit card payments via authorized payment providers.
Once payment is confirmed, digital delivery is made electronically.

3. Delivery

Digital products are delivered via:

• On-screen display
• Email
• User account

Delivery is considered completed once the digital code or access details are displayed or sent to the customer.
Customers acknowledge that digital delivery constitutes full performance of the contract.

4. EU Digital Content Waiver

By purchasing digital content, you expressly:

• Consent to immediate digital delivery, and
• Acknowledge that you lose your right of withdrawal once delivery has begun.

This applies in accordance with applicable EU consumer protection laws governing digital content.

5. Refund Policy

Refunds are governed by our separate Refund Policy.

Key principles:

• Refund available only if digital code not redeemed
• Refund request must be made within 14 days
• No refund after activation, redemption, or usage
• Refund issued to the original payment method only
• Duplicate or failed transactions will be reviewed and refunded where verified

6. Disputes and Chargebacks

Customers agree to contact us directly to resolve any issues before initiating a chargeback or payment dispute.

• Provide proof of digital delivery, including system logs and access timestamps
• Suspend or terminate accounts involved in abusive or fraudulent chargeback activity
• Restrict future purchases in cases of dispute abuse

Digital delivery records constitute valid proof of fulfillment.

7. Identity Verification (KYC)

To prevent fraud and unauthorized transactions, we may:

• Request identity verification before delivery
• Delay or cancel orders pending security review
• Refuse transactions that appear suspicious or high-risk

This measure protects both customers and payment systems.

8. Third-Party Platforms Disclaimer

Certain products may be redeemable on third-party platforms (such as gaming or software platforms).
We are not affiliated with, endorsed by, or sponsored by any third-party platform unless explicitly stated.
All trademarks and platform names belong to their respective owners.

9. Restricted Use

Products purchased from Juvloo.com:

• May not be resold for commercial purposes
• May not be used for unlawful activities
• May not be redistributed without authorization

We reserve the right to cancel access where misuse is identified.

10. Customer Responsibility

Customers are responsible for:

• Ensuring compatibility of digital products
• Providing accurate email details
• Keeping digital codes secure

We are not responsible for loss due to customer negligence.

11. Fraud Prevention

• Cancel suspicious transactions
• Request identity verification
• Block abusive accounts

This protects customers and payment systems.

12. Limitation of Liability

To the maximum extent permitted by law:

• Indirect damages
• Loss of profits
• Third-party platform restrictions

Liability is limited to the purchase amount.

13. Intellectual Property

All website content, branding, and design are the property of MEXTA LTD.
Unauthorized use is prohibited.

14. Governing Law

These Terms are governed by the laws of Cyprus.

15. Contact Information

For support or legal inquiries:
support@juvloo.com