Last Updated: February 12, 2026

This Refund Policy applies to all purchases made on www.juvloo.com, operated by MEXTA LTD (HE 479388).

1. Digital Goods Only

All products sold on Juvloo.com are digital goods.
No physical products are sold.
No physical shipping is involved.
All products are delivered electronically via on-screen display, email, or user account.

2. Eligibility for Refund

A refund may be granted only if:

• The digital product has not been used, redeemed, or activated; and
• The refund request is submitted within 14 days of purchase.

Refund requests submitted after 14 days will not be eligible for review.

3. Non-Refundable Situations

Refunds will not be granted if:

• The digital key or code has been revealed, redeemed, or activated;
• The product has been used;
• The request is made after 14 days from purchase.

Once a digital code is displayed, delivered, or accessed, it is considered issued and fully performed.
By purchasing digital content and receiving immediate delivery, you acknowledge that you waive any right of withdrawal once delivery has begun, in accordance with applicable EU consumer laws governing digital content.

4. Duplicate or Failed Transactions

If a customer experiences:

• A duplicate charge;
• A failed transaction where funds were captured;
• A verified technical billing error;

We will investigate promptly and issue a refund where appropriate.

5. Refund Processing Time

All refund requests are reviewed manually.
We aim to respond to refund requests within 3–5 business days.
Approved refunds are processed to the original payment method only.
Processing time may vary depending on the customer’s bank or payment provider.
We do not issue refunds via alternative payment methods, cash, or third-party transfers.

6. Disputes and Chargebacks

Customers agree to contact us directly at support@juvloo.com to resolve any issue before initiating a chargeback or payment dispute.

• Provide proof of digital delivery, including system logs and access timestamps, as evidence of fulfillment;
• Suspend or restrict accounts involved in abusive or fraudulent chargeback activity;
• Refuse future transactions where chargeback abuse is identified.

Digital delivery records constitute valid proof of performance and fulfillment.

7. Fraud Prevention

We reserve the right to decline refund requests if:

• Fraud, abuse, or policy violations are suspected;
• False claims are made regarding non-delivery;
• Suspicious activity is detected.

We may request additional verification before processing certain refund requests.

8. How to Request a Refund

To request a refund, please email:
support@juvloo.com

Include:

• Full name
• Order number
• Date of purchase
• Reason for request

Incomplete requests may delay processing.